Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use our website or interact with us.
We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Theori Housing management Services is a housing provider and property management company. For the purposes of data protection law, we are the data controller of your personal information.
If you have any questions about this policy or how we use your data, you can contact us using the details on our Contact page.
What Information We Collect
We may collect and process the following types of personal data:
- Name and contact details (such as email address and phone number)
- Property-related information (e.g. tenancy details or enquiry information)
- Information submitted through forms on our website
- Communication records (emails, messages, or calls)
- Website usage data (such as IP address, browser type, and pages visited)
How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested information
- Manage tenancies and property-related services
- Handle complaints and resolve issues
- Improve our website and services
- Comply with legal and regulatory obligations
We will only use your data where we have a lawful basis to do so, including:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interests (where appropriate)
Sharing Your Information
We may share your information with:
- Contractors and service providers (e.g. maintenance teams)
- Professional advisors (e.g. legal or compliance support)
- Regulatory bodies or authorities where required by law
We do not sell your personal data to third parties.
How We Store Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Your information is only kept for as long as necessary to fulfil the purposes it was collected for including legal, accounting or reporting requirements.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data (in certain circumstances)
- Object to or restrict how your data is processed
- Request the transfer of your data to another organisation
To exercise any of these rights, please contact us.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend checking it periodically.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on our Contact page.
Created: 2/4/2026
Last Updated: 2/4/2026