What to do when moving in and out

Moving In and Out of Your Home

We understand that moving home can be both exciting and stressful. Whether you’re moving into one of our managed properties or preparing to move out, we’re here to make the process as smooth and straightforward as possible.

We understand that circumstances can change unexpectedly. If you are experiencing financial difficulties or think you may struggle to make a payment, please get in touch as soon as possible. Talking to us early gives us the best opportunity to provide advice and support before the situation becomes more serious.

Moving Into Your New Home

Once your application has been approved, we’ll guide you through every step of the move-in process. Before you collect your keys, we’ll ensure that all necessary paperwork is completed and that you have the information you need about your new home.

You’ll receive details about your tenancy, important safety information, and guidance on reporting any maintenance issues. We will also carry out an inventory and property inspection to record the condition of the property at the start of your tenancy. This helps protect both you and the property owner throughout your stay.

Our team is available to answer any questions you may have before your move-in date, helping you settle into your new home with confidence.

During Your Tenancy

As part of our fully managed service, we are your main point of contact throughout your tenancy. If you need to report a repair, request maintenance, or have questions about your tenancy agreement, our team is here to help.

We work hard to ensure that properties are maintained to a high standard and that any issues are dealt with as quickly as possible. Regular property inspections may be carried out during your tenancy, with appropriate notice provided in advance.

Our goal is to provide safe, comfortable, and well-managed accommodation for all residents.

Preparing to Move Out

When it’s time to move on, we’ll provide clear guidance on the move-out process. This includes information about notice periods, returning keys, and leaving the property in good condition.

Before you leave, we recommend ensuring that all personal belongings have been removed, the property has been cleaned, and any outstanding matters have been addressed. A final inspection will be carried out to compare the property’s condition against the original inventory.

Our team will explain what to expect and answer any questions you may have to help make your move as straightforward as possible.

Supporting You Every Step of the Way

We aim to make moving in and moving out as stress-free as possible. From the moment you apply for a property to the day you hand back the keys, our dedicated property management team is here to support you.

If you are preparing to move into one of our properties or are planning your next move, please contact us for assistance. We’re committed to providing a professional, responsive, and positive experience throughout your tenancy.

FAQs

How do I collect my keys?

Before your tenancy begins, our team will contact you to arrange key collection and provide full details of the process. In most cases, keys can be collected on your agreed move-in date once all required documentation has been completed. Please bring a form of identification if requested.

When will I receive move-in information?

You will receive your move-in information before your tenancy start date. This will include important details about your property, key collection arrangements, reporting repairs, emergency contacts, and any other information you need to help you settle into your new home.

How do I report repairs?

Repairs can be reported by contacting our property management team by phone, email, or through our online reporting system here. To help us resolve the issue as quickly as possible, please provide a clear description of the problem and include photographs where appropriate.

What happens during inspections?

Periodic property inspections may be carried out during your tenancy to ensure the property is being maintained and to identify any repairs that may be required. We will always provide reasonable notice before an inspection takes place. The inspection is a routine part of property management and helps us ensure your home remains safe and well maintained.

How much notice do I need to give before moving out?

The amount of notice required will depend on the terms of your tenancy agreement. In most cases, tenants are required to provide written notice before the end of their tenancy. If you are planning to move out, please contact our team and we will advise you on the notice period that applies to your tenancy.