Manage your housing services
This area is designed to support you throughout your time in your home. Here you can find useful information about your accommodation, report repairs or concerns, access important safety guidance, and learn more about the services we provide.
To make things easier, we’ve organised the information into clear sections so you can quickly find the help and advice you need. If you can’t find what you’re looking for, please contact us and a member of our team will be happy to assist.
Rent and Money Support
Staying on top of your rent and household expenses is essential for a smooth tenancy. In this section, you’ll find step-by-step tips on how to pay your rent, a clear overview of your tenant obligations, and details on where to turn for financial support if you hit a rough patch.
Repairs and Maintenance
If something isn’t working properly, report it as soon as you can. This section explains how to report a repair, what will happen and the expected timescales for a response. It also sets out whether it is a maintenance issue and what you can do yourself.
Moving in and out
THM will provide guidance and support when you move into or out of your accommodation, including key information, contacts, and any responsibilities you need to be aware of. If you have any questions, please contact us.
Safety and Saving Energy
Access important safety guidance, energy-saving advice and support information. Any concerns affecting your safety, such as damp and mould, faulty alarms, unsafe electrics, leaks or security issues, should be reported immediately.
Expectations
We are committed to providing a fair, respectful and responsive service. In return, we ask customers to report issues promptly, allow access for inspections and repairs, help keep their accommodation safe, and treat others with respect.
Health and Wellbeing
Good health and wellbeing are important for living independently and maintaining a good quality of life. This section provides information and support on mental health, physical activity and domestic abuse, helping you access advice and services to stay safe, active and well.
Think you have an emergency?
If you smell gas, suspect a leak or are concerned about carbon monoxide:
- Open all windows and doors immediately
- Do not use electrical switches or appliances
- Extinguish all naked flames, including candles, matches and cigarettes
- Turn the gas off at the meter if it is safe and easy to do so
- Leave the property if the smell is strong or if anyone feels unwell
- Call 999 if anyone is seriously unwell or in immediate danger
Call the National Gas Emergency Service free on 0800 111 999 straight away.
Once you are safe and have reported the issue, please inform Theori Housing Management on 020 8988 1091
If you experience any of the emergency issues below, call our freephone number 020 8988 1091
- Flooding
- Electrics unsafe
- No lights or power
- No lights or power
- Burst pipes
- Blocked drains or toilets
- Dangerous structural problems e.g. ceilings, walls etc.
- Front door locks and access problems.
You may be charged for the visit if your repair isn’t an emergency.